Introducing Sojern’s Suite of Guest Experience Solutions

With AI Smart Concierge, you can be an all-hours concierge from check-in to check-out. Let your overburdened staff focus their time on delivering the highest levels of service, while our solution helps reduce front desk calls by more than 50% and increase response times by 30%. Quickly address your guests' needs, such as schedule room service, upsell nearby attraction tickets and on-site restaurants, optimize your spa sales and other available services, and expedite essential services such as housekeeping and maintenance.

• 500+ Guest FAQ automated responses
• Customized responses to individual hotel needs
• Real-time visibility into questions and requests to improve resource allocation and operational efficiency
• Efficient routing and response for issues that AI can’t solve

Guest Marketing Suite allows you to easily and efficiently engage your guests pre-stay, mid-stay, and post-stay through email, SMS, and chat capabilities. Create genuine guest relationships through consistent and relevant communications to help you drive direct bookings, increase ancillary revenue, and build long-term loyalty.

• Easy email and SMS communication tools, templates, and campaign building
• Promotional templates to quickly up-sell or cross-sell ancillary products
• Data management for unified guest profile creation, list generation, and guest segmentation
• Automation that updates segments and sends guest communications based upon a clear set of rules for “set it and forget it” functionality
• Configurable reporting and insights to suit individual properties or portfolios